Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 2026

At IDM Prints PH, we do our best to prepare and dispatch your orders within the agreed production timeline. Please read the information below before placing your order.

1. Production Time vs. Delivery Time

Please note that production time and shipping time are separate.

Your production timeline begins once we have received:

* Full payment or the required payment

* Complete order details

* Correct artwork/files

* Required information for personalization

* Proof approval, when applicable

Once your order is completed, it will be prepared for pickup or handed over to the selected courier.

Courier delivery time is not included in the production timeline.

If you have a specific event or deadline, please contact us before placing your order so we can check whether your requested date can be accommodated.

2. Shipping Options

Available shipping and delivery options may vary depending on your location, order size, package dimensions, and current courier availability.

Shipping fees are generally charged separately unless otherwise stated in your quotation or checkout.

For bulk or oversized orders, a different delivery arrangement may be required.

3. Courier Delays

Once your parcel has been handed over to the courier, delivery is managed by the courier.

IDM Prints PH is not responsible for delays caused by circumstances outside our control, including:

* Courier delays

* High parcel volume

* Holidays and peak seasons

* Weather conditions

* Flooding or natural disasters

* Transportation disruptions

* Incorrect or incomplete delivery information

* Failed delivery attempts

* Recipient unavailable to receive the parcel

* Other unforeseen circumstances

We will, however, do our best to assist you in coordinating with the courier when necessary.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please double-check your:

* Recipient name

* Mobile number

* House/building number

* Street

* Barangay

* City/Municipality

* Province

* Postal code

* Other delivery instructions

If a parcel is returned because of an incorrect address, incomplete information, failed delivery attempts, or the recipient's inability to receive the parcel, additional shipping fees may apply for reshipment.

5. Tracking

When a tracking number is available, it may be provided to the customer after the order has been dispatched.

Please allow time for the courier's tracking system to update after pickup.

6. Damaged Parcels

If your package arrives visibly damaged, please take photos and/or video of the package before opening it whenever possible.

If the products inside are damaged, contact us within 48 hours of receiving the order and provide:

* Order number

* Photos/videos of the parcel

* Photos/videos of the damaged products

* Description of the issue

Please keep the original packaging until the concern has been reviewed.

7. International Orders

International shipping may be available depending on the destination and product.

The customer is responsible for applicable international shipping charges, customs duties, taxes, import fees, and other charges imposed by the destination country unless otherwise stated.

International delivery times may vary and are outside IDM Prints PH's direct control.

8. Important Reminder

If you are ordering for an event, launch, business opening, birthday, wedding, holiday, or other important date, we strongly recommend placing your order well in advance.

Do not rely on the estimated courier delivery date for last-minute events.

Need Help?

For shipping concerns, contact us at:

IDM Prints PH

Email: idmprintsph@gmail.com

Website: idmprints.ph

Please include your order number when contacting us regarding an existing order.