Refund policy
RETURNS, REFUNDS & REPRINT POLICY
Last Updated: September 2026
Because most IDM Prints PH products are custom-made and printed specifically for each customer, we have a limited return and refund policy.
We want every order to be correct, so please review your order details and approved artwork carefully before production.
1. Customized Products
Customized and personalized products generally cannot be returned or exchanged due to:
* Change of mind
* Incorrect information provided by the customer
* Customer-approved artwork
* Incorrect spelling supplied by the customer
* Incorrect size or specifications selected by the customer
* Personal preference regarding colors or design
* Change in quantity after production has started
Once production has started, cancellation may no longer be possible.
2. Proof Approval
When a digital proof is provided, the customer is responsible for carefully checking the proof before approving it.
Please check:
* Names
* Spelling
* Dates
* Numbers
* Contact information
* Images
* Layout
* Colors
* Size
* Quantity
* Other personalized information
Once a proof has been approved, production may proceed based on that approved version.
IDM Prints PH is not responsible for errors that were visible in an approved proof.
3. Customer-Supplied Artwork
If you provide your own artwork, you are responsible for ensuring that the file is correct and ready for printing.
IDM Prints PH is not responsible for errors originating from customer-supplied files, including spelling, grammar, incorrect information, low-resolution images, incorrect dimensions, missing elements, or design issues.
4. Printing Errors
If IDM Prints PH determines that an order contains a significant production error caused by us, we will review the situation and may offer an appropriate resolution.
Depending on the circumstances, the resolution may include:
* Reprinting the affected items
* Replacement of affected items
* Another mutually agreed resolution
The appropriate resolution will depend on the nature and extent of the issue.
5. Color Differences
Colors may appear differently depending on the customer's monitor, phone, screen brightness, color settings, paper/material, ink, and printing process.
For this reason, exact color matching cannot always be guaranteed based solely on what is displayed on a screen.
A minor difference between the screen display and the finished printed product does not automatically qualify as a printing defect.
If exact color matching is important for your project, please discuss this with us before production.
6. Damaged Orders
If your order arrives damaged, please contact us within 48 hours of receiving the package.
Please provide photos/videos showing the condition of the parcel and products.
We may request additional information or photos to determine whether the damage occurred during production, handling, or delivery.
7. Incorrect Items
If you believe you received an incorrect item, please contact us within 48 hours of delivery.
Include:
* Order number
* Photos of the items received
* Description of the discrepancy
We will review the order against the original quotation, order details, and approved proof.
8. Refunds
Refunds are not automatically provided for customized products.
If a refund is determined to be appropriate after reviewing the concern, the amount and method of refund will depend on the circumstances and payment method used.
Any applicable payment processing, material, design, or other costs already incurred may be considered where appropriate.
9. No Returns for Change of Mind
Because our products are made specifically for each customer, we do not generally accept returns because of:
* Change of mind
* Personal preference
* Ordering the wrong size
* Ordering the wrong quantity
* Ordering the wrong product
* Customer-provided artwork errors
* Customer-approved proof errors
10. How to Report a Problem
Please email idmprintsph@gmail.com with:
Subject: Order Concern – [Order Number]
Include a description of the concern and clear photos/videos.
We will review the concern and respond with the appropriate next steps.
Our Goal
We want you to receive an order that meets the specifications you approved. If something goes wrong on our end, please let us know so we can review it fairly and work toward an appropriate solution.