Privacy policy
PRIVACY POLICY
Last Updated: September 2026
IDM Prints PH respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.
This Privacy Policy explains how we may collect, use, store, and protect your information.
1. Information We May Collect
Depending on how you interact with IDM Prints PH, we may collect information such as:
* Full name
* Contact number
* Email address
* Billing information
* Shipping address
* Delivery information
* Order details
* Artwork and files submitted for printing
* Messages and customer-service communications
* Information you provide through forms on our website
We only request information that is reasonably necessary for the relevant business purpose.
2. How We Use Your Information
We may use your information to:
* Process and fulfill orders
* Confirm payments
* Prepare customized products
* Communicate about your order
* Arrange delivery or shipping
* Respond to inquiries
* Provide customer support
* Process refunds or order concerns
* Maintain business and transaction records
* Improve our products and services
* Send marketing communications where appropriate and permitted
3. Customer Artwork and Files
Files submitted to IDM Prints PH may contain personal, business, or proprietary information.
We use submitted files primarily for fulfilling the customer's printing order and related services.
Customers should avoid submitting information that is not necessary for the order.
4. Sharing Information
We may share necessary information with trusted service providers when required to complete your order, such as:
* Courier and delivery providers
* Payment service providers
* Website or technology providers
* Other service providers necessary to fulfill an order
We do not sell customer personal information.
5. Payment Information
Payment information may be processed through the applicable payment provider.
IDM Prints PH may not have direct access to sensitive payment credentials processed by third-party payment platforms.
Customers should review the privacy policies of the payment provider they use.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to help operate the website, remember preferences, understand website usage, and improve the customer experience.
Third-party services used by our website may also use cookies or similar technologies according to their own policies.
7. Marketing Communications
If you provide your contact information or otherwise consent to receive marketing communications, we may send information about products, promotions, announcements, or other IDM Prints PH updates.
You may request to stop receiving promotional communications.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
9. Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no online system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable Philippine law and relevant limitations, you may have rights regarding your personal information, including rights relating to access, correction, objection, or other lawful requests concerning the processing of your data.
Requests may be submitted through our contact information below.
11. Children's Information
Our website and services are primarily intended for customers who can legally enter into transactions.
If personal information concerning a child is submitted in connection with an order, it should be provided by a parent, guardian, or other person authorized to provide such information.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
IDM Prints PH is not responsible for the privacy practices of third-party websites.
We encourage customers to review the privacy policies of websites they visit through external links.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.
The updated version will be posted on this page with the revised date.
14. Contact Us
For questions or requests relating to this Privacy Policy or your personal information, please contact:
IDM Prints PH
Email: idmprintsph@gmail.com
Website: idmprints.ph
We will review privacy-related requests and respond as appropriate under applicable law.